Orders and Returns

Returns Policy

To arrange for authorisation to return a product, please contact our customer service department on 1300 360 322.

The following conditions must be complied with:

• Approval from Healthcare Xpressmust be obtained prior to returning products.
• All products must be returned in their original container or package, in a clean and saleable condition.
• All returns must be accompanied by the corresponding invoice, and reason for the return.
• Returned products must have been purchased within the previous thirty days. Any returns past thirty days are subject to a 15% restocking charge.
• Special Order or Indent Items/Products that are not ordinarily stocked are not returnable. Opened computer hardware and software; and expired stock are not returnable. Shortages or errors in shipments must be reported within 7 days of invoice date to issue credit (if applicable).